Refund policy

Refund & Return Policy

At Nuvessa Makeup, all purchases are considered final sale. We do not accept returns, exchanges, or refund requests due to a change of mind, incorrect product selection, or any other reason unrelated to a product defect, damage, or fulfillment issue, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If you receive a product that is defective, damaged, deficient, missing, or different from the product you ordered, please contact us at support@nuvessamakeup.com as soon as possible.

To help us evaluate the issue, please provide your order number and clear photos or videos showing the product and the issue.

If we determine that the product is defective, damaged, deficient, or that an incorrect item was sent, we will provide an appropriate resolution. Where a refund is applicable, a full refund for the affected product will be issued to the original payment method, including any applicable shipping charges.

No Returns or Refunds for Change of Mind

Except where required by applicable law, we do not accept returns or provide refunds for:

Change of mind
Incorrect product selection
Incorrect shade or color selection
Products that are no longer wanted
Products that have been opened, used, or tested
Sale or promotional purchases
Gift cards

Because our products are cosmetics and personal-care items, we generally cannot accept returns of products that have been opened or used for hygiene and safety reasons, except where required by applicable law.

Missing or Incorrect Items

If an item is missing from your order or you receive an incorrect product, please contact us at support@nuvessamakeup.com as soon as possible.

After reviewing the issue, we will arrange the appropriate resolution, which may include sending the correct product or issuing a full refund for the affected item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right under applicable EU consumer protection law to cancel or return your order within 14 days, for any reason and without providing a justification.

Where this right applies, the 14-day period generally begins from the day you, or a person designated by you other than the carrier, receive the goods.

Returned items must be in accordance with applicable legal requirements. Where permitted by law, the item should be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging.

Exceptions may apply to certain cosmetic or personal-care products where the right of withdrawal is excluded by applicable law, including products that have been unsealed after delivery for hygiene or health-protection reasons.

If you wish to exercise a legally applicable right of withdrawal, please contact us at support@nuvessamakeup.com within the applicable 14-day period. We will provide further instructions regarding the return.

Exchanges

We do not offer exchanges as a standard practice. If you receive a defective, damaged, deficient, or incorrect product, please contact us at support@nuvessamakeup.com, and we will determine the appropriate resolution.

Refunds

If your refund is approved because the product was defective, damaged, deficient, or incorrectly fulfilled, we will process a full refund for the affected product to your original payment method.

For refunds made under an applicable EU 14-day cooling-off right, refunds will be processed in accordance with applicable law.

Once a refund has been processed, please allow up to 10 business days for the funds to appear in your account, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was processed, please contact us at support@nuvessamakeup.com.